Our casino safeguards the personal data of all individuals who interacts with our platform, regardless of being a player, a visitor, or an affiliate partner https://imperialwins.sk/legal-and-affiliates/. Our Right to Erasure Policy relies on data minimisation, individual autonomy, and full compliance with applicable data protection legislation, including the General Data Protection Regulation (GDPR). You have a fundamental right to ask us to delete your personal information when it is no longer needed for the purpose we collected it, when you withdraw consent, or when processing has been unlawful. This document walks you through how to exercise your right to be forgotten, how we confirm your identity, the timelines you can expect, and the lawful grounds that may prevent immediate erasure. Reading this policy offers you a clear, transparent picture of our processes and your entitlements, reinforcing the trust and respect that sit at the heart of the Imperial Wins Casino experience.
Comprehending the Right to Erasure
The right to erasure, frequently referred to as the entitlement to be forgotten, lets you seek deletion of your personal data without undue delay. Imperial Wins Casino respects this privilege under the GDPR and analogous privacy regulations when data is no longer required for its original purpose, when consent is withdrawn and no other legal basis is present, when you object to processing and there are no overriding legitimate interests, when processing is unlawful, or when a legal obligation mandates erasure. This entitlement is not absolute. We could retain certain records where the law mandates it, for example to comply with anti-money laundering requirements or to defend legal claims. The right to erasure is separate from account closure. A closed account does not automatically trigger data deletion, so you must to make an explicit request. We treat every request individually, thoroughly balancing your privacy interests against our legal duties, and we provide a clear framework before you submit a request so you can set realistic expectations and be aware of precisely when your privilege applies.
The Removal Request Steps
Submitting a data erasure request at Imperial Wins Casino is easy and protected. You can notify our Data Protection Officer using the email address listed in our Privacy Policy or by opening a support ticket through the website. Your communication should plainly state that you wish to exercise your right to erasure and contain enough information, such as your registered username or email address, to allow us to find your account. We firmly recommend resolving any outstanding balance or resolving active bonus conditions before you send your request, because deletion will automatically close all pending transactions. We do not need a specific form, but a written and dated request assists us preserve accurate records. Upon receipt, we dispatch an acknowledgment within five business days, featuring a unique reference number. From that point, we commence identity verification and chart the systems that hold your data. Our support team is accessible at every step, guaranteeing you know what information is needed and what you can expect next, so the entire experience remains open and user-friendly.
Timelines for Processing Your Inquiry
Imperial Wins Casino handles erasure requests promptly. Under the GDPR, we must respond promptly and at the latest one month from the date we get a verified request. Where the request is complex or we are dealing with a high volume of concurrent requests, that period can be extended by up to two additional months. If an extension is required, we will contact you within the initial one-month timeframe and describe the reasons. In practice, we strive to complete deletion much sooner. Once identity verification is finished and no exemptions are applicable, our technical teams erase your data from active servers, backups, and any third-party processors. Backup systems are refreshed on a controlled cycle, and deletion can be finished on the next scheduled cycle, which we will describe in our communication. After erasure is concluded, we send written confirmation. If we cannot completely fulfill, you will get a detailed justification specifying the legal grounds for any partial retention and the relevant storage period.
Authentication and Account Validation
To stop unauthorized or unintentional data deletion, Imperial Wins Casino uses a thorough but effective verification process. Once we get your inquiry, we match the details given against our files and may require you to confirm certain account-related data, such as a latest transaction value, the response to a predefined security question, or the billing location on record. In certain high-risk cases, we might ask for a digital government-issued identification paper, which is managed under strict security measures and deleted right away after verification is complete. If we come across differences that cannot be solved through standard reviews, we may ask for extra evidence or reject the application with a full explanation, always aiming to balance security with personal entitlements. We create each verification step to be proportionate to the importance of the data concerned and the possible effects of wrongful removal. Your assistance during this phase helps secure your personal data and enables us to move forward assuredly with deletion. We usually finalize verification within a handful of business working days and hold you updated throughout.
Who Can Exercise This Right at Imperial Wins Casino
Any person whose personal data we process may exercise the right to erasure at Imperial Wins Casino. This encompasses registered players, website visitors who have not completed registration but have provided data through contact forms or cookies, and individuals who have subscribed to marketing communications. Affiliates who supplied personal information during onboarding are also eligible, subject to the programme’s contractual terms. The right applies whether your account is active, suspended, or closed, as long as your data remains in our possession. When a request is made on behalf of someone else, we require documented legal authorisation, such as a power of attorney or parental consent for minors below the age of digital consent. We never discriminate against anyone who chooses to exercise a data protection right. If you are uncertain about your eligibility, contact our Data Protection Officer for clarification before submitting a formal request. This ensures efficiency and stops us from processing unauthorised deletion attempts, maintaining the integrity of your data and our systems.
Data Retention Duties and Exceptions
Imperial Wins Casino does not hold personal data longer than required, but some data must be preserved to meet legal and regulatory obligations. Anti-money laundering rules usually mandate us to keep player identification, transaction, and due diligence records for no less than five years after the business relationship ends, and tax legislation may require retention of payment records for up to six years. Responsible gaming records, including self-exclusion details and relevant risk assessments, are retained for five years to support player safety. Data connected to unresolved disputes, chargebacks, or potential fraud may be held until the matter is fully resolved and any limitation period has passed. During retention periods, access is confined to authorised personnel and protected by strict security measures. After the retention obligation expires, we automatically erase or irreversibly anonymise the data. By applying these clear retention periods and safeguards, we secure both your privacy and the integrity of our platform, ensuring that retained data is never used for unrelated marketing or profiling purposes without a valid legal basis.
Range of Personal Data We Gather
To understand what can be erased, you should understand the categories of personal data we obtain. We gather identity data such as full name, date of birth, and contact details, together with Know Your Customer documents including passport scans and utility bills. Financial and transactional data, such as deposit and withdrawal records, partial payment card details, and wallet histories, are also stored. When you engage with our platform, we log gaming activity, support chat conversations, responsible gaming flags, and technical identifiers like IP addresses and device information. We also process data automatically derived from your activity, including session duration and player preferences, so we can improve your experience. For affiliates, we collect business contact information and commission payment records. All of these categories may be subject to erasure, but some core records can persist where legal retention obligations apply. Our Privacy Notice provides a detailed inventory, and we encourage you to consult it before making a request so you can seek targeted deletion while respecting regulatory and contractual boundaries.
When the Right to Erasure May Be Restricted
While the right to erasure is a powerful privacy tool, it is subject to important exceptions under data protection law. At Imperial Wins Casino, our primary reason for not deleting data is the legal requirement to keep records for anti-money laundering, fraud prevention, and tax reporting. We might also preserve data to initiate, enforce, or contest legal actions, or when processing is required for public interest grounds. In these cases, we limit access to the stored data and utilize it solely for the specific legal objective. For example, if you have an open dispute or chargeback, we may suspend deletion of related transactional records until the matter is closed. We also cannot erase data that is part of a business record we are obligated by law to keep. If your request is denied in full or in part, we offer a detailed written justification, the legal grounds for keeping the data, and the anticipated storage duration. This approach ensures that your privacy rights are respected while we meet our regulatory duties.
Summary
Imperial Wins Casino views the right to erasure as a serious commitment to your privacy and personal autonomy. We have created a clear process that allows eligible individuals to request deletion, undergo proportionate identity verification, and receive a timely response within one month or, where necessary, a clearly explained extension. While legal obligations may require us to retain certain records for anti-money laundering, responsible gaming, or tax purposes, we limit retention to what is strictly necessary, apply strict security safeguards, and permanently delete or anonymise data when the applicable period ends. If we cannot fully comply with a request, we explain the lawful basis and the expected retention period so you always know where you stand. We invite you to contact our Data Protection Officer if you have questions or believe your data should be erased. By following this policy, we aim to handle every request fairly, securely, and in full alignment with the GDPR and related laws.
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